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Search for what you want, categories, tags, keywords, authors, events, anything under YourStory, [Startup Bharat] How these entrepreneurs left their cushiony lives in the US to craft a successful Indian beer brand, The unbearable heaviness of being WhiteHat Jr: tracing the startup’s journey since BYJU’S acquisition, Future of the foodtech industry in upcoming years, WhiteHat Jr left backend server open which left data of 2.8 lakh students and teachers vulnerable, bug fixed now, Medikabazaar's COVID-19 survival story; How Chqbook is simplifying finance for SMBs, Indian economy claws back faster than expected in Q2; GDP contraction at 7.5 pc, [Weekly funding roundup] VC investments cross half-a-billion-dollars; Cars24 enters the unicorn club, How to imbibe a digital-first culture in your organisation, Govt allows cab aggregators to charges drivers 20 percent commission; surge pricing to 1.5 times of fare, [Funding alert] Made in India Kaagaz Scanner raises funding from Pravega Ventures, Axilor Ventures, and others. In 2016, there were more than 100 conversational AI companies in India. Speaking about conversational AI at YourStory’s flagship event TechSparks 2020, Raghavendra Kumar Ravinutala, Co-founder of Yellow Messenger, said: “A cognitive enterprise uses machine learning and AI to drive interactions with its stakeholders. Raghavendra Ravinutala, founder of Yellow Messenger, talks to Vishal Krishna, Business Editor of Your Story. Yellow Messenger is an information technology company that offers a software platform that serves as an enterprise AI channel for customer engagement. Conversational AI startup Yellow Messenger helps companies increase their revenue by using data. The entire distribution layer disappeared overnight for many retailers during the pandemic. Raghavendra also spoke about how agritech companies use WhatsApp to make farmers productive, and these conversations are data points can be used to customise for farmers based on their needs. Yellow Messenger takes data from all these communication platforms to make decision making easier. Everyone believes that automating a few queries for customers on an app is conversational AI. Bajaj Finance used Yellow Messenger to provide personalised support to help millions of its users. At TechSparks 2020, Raghavendra Kumar Ravinutala, Co-founder of Yellow Messenger, spoke about the rise of conversational AI and its impact on the industry. Nov 23, 2020 conversational AI, techsparks, TechSparks 2020, Yellow Messenger. But today, only a handful of companies are there. Conversational AI startup Yellow Messenger helps companies increase their revenue by using data. 0 … Most companies have huge teams handling customers, which is costly. Yellow Messenger has raised $24 million from LightSpeed and is going global. [TechSparks 2020] Yellow Messenger founder on how conversational AI can help customers manage data better. The company specializes in the fields of artificial intelligence, customer engagement, customer service, chatbots, and enterprise. At TechSparks 2020, Raghavendra Kumar Ravinutala, Co-founder of Yellow Messenger, spoke about the rise of conversational AI and its impact on the industry. Most companies have huge teams handling customers, which is costly. Yellow Messenger provides an enterprise with an AI-platform to build rich conversational experiences for customers and employees. The proprietary technology enables seamless orchestration between bots, applications, and humans; enabling enterprise-ready implementation for managing HR, Sales and Marketing, Customer Support and ITSM Automation, across industries. It believes that the cognitive revolution is here to stay. Yellow Messenger takes data from all these communication platforms to make decision making easier. But today, only a handful of companies are there. With the pandemic, a lot of new use cases came up. But today, only a handful of companies are there. But with the power of data, they can enable better productivity for their employees by preparing them better to answer the customer. A lot of new-age apps have tools that handle grievances, but it costs them a lot. Monday, 23 Nov, 7.06 am. For example, they helped an electricity company reach out to customers who were consuming a lot of energy to not worry about their bills. According to Raghavendra, the company began cross selling and up selling using the Yellow Messenger platform and the leads for new products began to increase. Customers will come from various social media channels and applications and all these conversations need to be personalised. [TechSparks 2020] Yellow Messenger founder on how conversational AI can help customers manage data better. As TechSparks 2020 goes all virtual and global in its 11th edition, we want to thank you for the tremendous support we've received from all of you throughout our journey and give a huge shoutout to our sponsors of TechSparks 2020. Many people began to interact on WhatsApp and we enabled many enterprises to connect with their ecosystem on such communication platforms,” said Raghavendra. Trusted by 300+ Global Brands, Copyright © Bitonic Technology Labs, Inc. Silverside road, Wilmington, Delaware 02139, https://www.youtube.com/watch?v=HGczM54tYTA, https://www.youtube.com/watch?v=uBK8OkD4Jl8, Yellow Messenger’s Multilingual Intelligent Virtual Assistants, 5 Reasons Why Live Agents Love Chatbots, Rather than Hate Them, Coffee with Leo Coffee’s Intelligent Virtual Assistant, Healthcare Chatbot atop Google’s Business Messages, How To Use Multi-Channel Messaging In Healthcare, Conversational AI atop Social Commerce – Next Big Thing After E-Commerce, Building WhatsApp Chatbot with WhatsApp Business API, Yellow Messenger’s Campaign Management Tool – Redefined, Virtual Insurance Agents atop Google’s Business Messages, Conversational Commerce For Facebook Messenger: Sales Come To The Customer’s Chatbox. Raghavendra also spoke about how agritech companies use WhatsApp to make farmers productive, and these conversations are data points can be used to customise for farmers based on their needs. Everyone believes that automating a few queries for customers on an app is conversational AI. Speaking about conversational AI at YourStory’s flagship event TechSparks 2020, Raghavendra Kumar Ravinutala, Co-founder of Yellow Messenger, said: According to MarketsandMarkets, the global conversational AI market size is expected to grow from $4.8 billion in 2020 to $13.9 billion by 2025 at a Compound Annual Growth Rate (CAGR) of 21.9 percent during the forecast period. “We drove down costs for many corporates. Many people began to interact on WhatsApp and we enabled many enterprises to connect with their ecosystem on such communication platforms,” said Raghavendra. The upcoming customer engagement through social media platforms and increasing integration of advanced AI capabilities are the major factors adding value to the conversational AI offerings, which is expected to provide opportunities for enterprises operating in various verticals in the market. Bajaj Finance used Yellow Messenger to provide personalised support to help millions of its users. Yellow Messenger enables companies not to have complaints from customers by being proactive with customers. However, the industry is now redefining a CRM from being just a store of customer data to manage interaction, to making software the central point to handling every detail about the customer. But with the power of data, they can enable better productivity for their employees by preparing them better to answer the customer.

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